Frequently Asked Questions
Everything you need to know about your tattoo equipment and orders.
What is the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, Eikon Tattoo Supply ships to professional artists worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy for machines and power supplies?
We offer a 30-day return policy for unused, unopened equipment in its original packaging. Please note that for hygiene reasons, needles and ink cannot be returned once the seal is broken.
Are your needles and cartridges sterilized?
Absolutely. All Eikon needles and cartridges are 100% EO Gas sterilized and individually blister-packed to ensure the highest safety standards for you and your clients.
Do I need to be a professional artist to purchase from Eikon?
Eikon Tattoo Supply is dedicated to the professional community. We may require proof of professional status or shop affiliation for the purchase of certain restricted items like needles and machines.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.